1. Data Controller
The controller of the personal data collected through this website is SINTETIKO ESTUDIO, S.L. (hereinafter, "SINTETIKO"), with registered address at Paseo de la Castellana 194, planta baja, puerta B, 28046 Madrid, Spain, and contact address: privacidad@sintetiko.com.
2. Data We Collect
SINTETIKO may collect the following personal data:
- Full name
- Email address
- Company name and job title
- Message or inquiry sent through the contact form
- IP address and technical browsing data (server logs)
3. Purpose of Processing
The data collected is used to:
- Respond to inquiries and requests sent through the contact form
- Manage the newsletter subscription (with express consent)
- Improve the operation and security of the website
- Comply with applicable legal obligations
4. Legal Basis
The processing of your data is based on:
- Express consent (Art. 6.1.a GDPR): for sending commercial communications and the newsletter
- Legitimate interest (Art. 6.1.f GDPR): for handling inquiries and improving the service
- Performance of a contract (Art. 6.1.b GDPR): when processing is necessary to provide the requested service
5. Data Retention
Data will be kept for the time necessary to fulfil the purpose for which it was collected, and in any case for the periods required by applicable regulations. Contact data is kept for a maximum of 3 years from the last contact, unless you request its erasure earlier.
6. Recipients
SINTETIKO does not sell or disclose your data to third parties, except where legally required. To provide its services, SINTETIKO uses the following service providers acting as data processors:
- Vercel Inc. (hosting)
- OpenAI (LLM processing for the site assistant)
- Resend (transactional email)
- HubSpot (CRM and lead management)
- Umami (self-hosted, privacy-friendly web analytics)
- Google Analytics 4 / Firebase (analytics, only with consent)
- Calendly (meeting scheduling)
All processors operate under data processing agreements in accordance with the GDPR.
7. Your Rights
Under the GDPR, you have the right to:
- Access: know what personal data we process about you
- Rectification: correct inaccurate or incomplete data
- Erasure: request the deletion of your data ("right to be forgotten")
- Objection: object to processing based on legitimate interest
- Portability: receive your data in a structured format
- Restriction: request the restriction of processing
To exercise any of these rights, contact us at privacidad@sintetiko.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
8. Security
SINTETIKO applies appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or accidental disclosure, in accordance with Article 32 of the GDPR.
9. Changes to this Policy
SINTETIKO reserves the right to modify this policy to adapt it to legislative developments or changes to the site. We will notify you of substantial changes by means of a notice on the website or by email.